Achieve world-class IT and service excellence with ISO/IEC 20000-1:2018 certification.

 

Reach top standards in IT Service Management (SMS) by following global best practices.

 

Accredium helps Indian manufacturers, IT service providers, cloud and SaaS vendors, MSPs, BPOs, and exporters efficiently implement, audit, and earn ISO/IEC 20000-1:2018 certification that meets compliance and is IAF-recognized. Our clients have experienced significant benefits, such as reducing incident resolution time by 40% and enhancing customer satisfaction, which drives business growth.

​

Get certified. Cut incidents. Boost customer trust. Win contracts. Contact Accredium for your free consultation.

 

​

ISO/IEC 20000-1:2018 is the definitive international standard for IT Service Management (ITSM). It establishes rigorous requirements for developing, implementing, maintaining, and continually enhancing a Service Management System (SMS) throughout the full lifecycle of service design, transition, delivery, and improvement.

​

Key advantages of becoming certified under ISO/IEC 20000-1:2018

1. Show your commitment to reliable, consistent service. Certification demonstrates that you follow global best IT practices.

2. Stand out from the competition. Many buyers require ISO certification for enterprise or government contracts.

3. Easily align with ISO 9001, 27001, or 22301. Integrating standards helps reduce duplicate work.

4. Reduce downtime with structured incident management. This approach shortens repair times and increases availability.

5. Control supplier risk by using strong management and SLAs. This strengthens your oversight of suppliers.

6. Give your customers confidence. Certification shows you deliver managed, repeatable results for exports and cloud services.

7. Cut costs by using efficient, standardized processes. By applying these methods, many organizations have seen a reduction in operating expenses by up to 25%, allowing for fewer fixes, fewer escalations, and more predictable spending over time. This can significantly contribute to a higher return on investment for stakeholders.

 

Find out which types of organisations benefit most from ISO/IEC 20000-1:2018 certification.

• Managed Service Providers (MSPs) and IT outsourcing companies

• Cloud & SaaS providers and data centres

• Large enterprises that deliver internal IT services to business units

• BPOs and shared service centres supporting service delivery

• Technology vendors and system integrators working with enterprise clients or government contracts

How Accredium makes certification simple (Our 6-step service)

1. Free readiness assessment (remote / on-site)
We analyze your existing ITSM processes, tools, and documentation, then deliver a gap analysis outlining areas needing improvement before ISO/IEC 20000-1:2018 certification.

2. Roadmap & implementation plan
We create a detailed SMS roadmap tailored to your organization, specifying steps aligned with ISO/IEC 20000-1:2018 requirements, including context, leadership, planning, operation, performance evaluation, and improvement. This roadmap is customized to fit the specific size and IT maturity of your organization. Whether you are a small firm or a large enterprise, we adapt our approach to ensure the implementation process aligns with your unique operational context and growth objectives, providing reassurance to managers that it is suitable for their specific needs.

3. Process design & documentation
We provide process templates and guide you in developing key documentation: policies, process maps (including incident, problem, change, release, capacity, and service level processes), and easy-to-follow procedures for your team.

4. Training & internal audits
On-site/virtual workshops for leadership and IT teams plus internal audit runs to check readiness.

5. Pre-certification / consultant-assisted audit
We guide you during certification body audits, answering auditor questions and compiling required evidence, so you are fully supported throughout the process.

After certification, we assist with ongoing improvement cycles, support surveillance audits, and help plan for re-certification to ensure you maintain and enhance your ISO/IEC 20000-1:2018 compliance. To further support our long-term partnership, we offer a range of post-certification services, such as annual reviews to assess your service management system's ongoing effectiveness, a dedicated helpdesk for real-time assistance, and refresher training sessions to keep your team up-to-date with best practices.

Choose Accredium for experienced auditors, deep IAF expertise, service across India, realistic project timelines, and documentation designed to work smoothly with ISO 27001 and ISO 9001 for multi-standard needs.

We assisted an MSP in reducing incident resolution time by 45% and securing two enterprise contracts through our comprehensive ISO/IEC 20000-1:2018 certification process. Another client, a software exporter based in Bengaluru, improved customer satisfaction significantly, leading to a 20% increase in client retention.

 

These local success stories underscore the tangible benefits that Indian IT firms can achieve through our tailored certification services.

Frequently Asked Questions (FAQ)

Q1 — Is ISO/IEC 20000-1 only for large IT companies?
No. The standard suits any organisation offering managed or internal IT services, regardless of size.

Q2 — How long does certification take?
Small organisations: 3–6 months; larger or multi-site: 6–12 months. Exact timelines follow gap analysis.

Q3 — Does ISO/IEC 20000-1 replace ITIL?
No. ISO/IEC 20000-1 sets SMS requirements; ITIL offers process guidance. ITIL aids ISO compliance.

Q4 — Can ISO/IEC 20000-1 be combined with ISO 27001 (Information Security)?
Yes. The HLS structure allows easy integration and reduces overlap.

Q5 — Is an on-site audit mandatory?
Both remote and site audits are used. Accredium helps you prepare for either.

Q6 — What evidence will auditors want?
Auditors seek policies, catalogues, SLAs, records, dashboards, supplier contracts, and improvement logs.

Q7 — What is the cost?
Cost depends on sites, scope, complexity, and method. Accredium provides itemized quotes after assessment. For a general idea, small organizations might expect a cost range between INR 3 lakh to 5 lakh, medium organizations between INR 5 lakh to 8 lakh, and large organizations can expect INR 8 lakh to 12 lakh. These figures can vary based on specific requirements and services chosen.

Geo-SEO keywords & suggested phrases (use across headings, meta tags, local pages)

Primary / general:

• ISO/IEC 20000-1 certification India

• ISO 20000 certification for IT services

• IT Service Management certification India

• ISO 20000 consultants India

City + service long-tails (examples to create local landing pages):

• ISO 20000 certification Mumbai

• ISO/IEC 20000-1 consultant Delhi NCR

• ISO 20000 certification in Bengaluru for IT companies

• ISO 20000 auditor Chennai for MSPs

• ISO 20000 certification Hyderabad cloud providers

• ISO 20000 certification Pune for software exporters

• ISO 20000 certification Kolkata, Ahmedabad, Gurgaon, Noida

Value-led long tails:

• “ISO 20000 certification for SaaS companies in India”

• “ISO/IEC 20000 consultant for BPOs in India”

• “Get ISO 20000 certified to win enterprise contracts”

• “ISO 20000 compliance for cloud service providers”

Use these for meta title variations, H2/H3 subheads and Google Ads landing pages.

Blog article ideas (to build topical authority)

1. What is ISO/IEC 20000-1:2018? A plain-English guide for Indian IT teams

2. ISO 20000 vs ITIL: How they work together (and why you need both)

3. Top 10 checklist items auditors look for in an ISO 20000 audit

4. How ISO 20000 helps cloud & SaaS vendors win enterprise contracts

5. Step-by-step: How we helped an MSP get ISO 20000 certification in 90 days

6. Integrating ISO 20000 and ISO 27001: common pitfalls and solutions

7. Reducing downtime: incident & problem management best practices under ISO 20000

8. How to write a Service Catalogue that satisfies ISO 20000 auditors

9. Local case studies: ISO 20000 success stories from Indian businesses

10. ISO 20000 for startups: scalable practices for young IT companies

11. Cost vs ROI: Is ISO 20000 worth it for your IT business?

12. Preparing for a surveillance audit: a 30-day checklist

Page CTA (two variations)

Primary CTA (banner):
Book a Free ISO/IEC 20000-1 Readiness Assessment — Speak to an Accredium expert today.

Secondary CTA:
Download: “ISO 20000: The Implementation Roadmap (India Edition)” — simple checklist + templates.

Recommended on-page SEO (meta suggestions)

Suggested meta title:
ISO/IEC 20000-1:2018 Certification India — IT Service Management | Accredium

Suggested meta description:
Get ISO/IEC 20000-1:2018 certification for IT & service providers in India. Accredium offers gap analysis, documentation, training and audit support to achieve accredited ISO 20000 certification. Free readiness assessment.

Trust signals and micro-copy to add

• “IAF-aware audit & certification support” (if Accredium partners with IAF-recognized CBs). Add a link to IAF CertSearch for verification. (iafcertsearch.org)

• Logos of clients (with permission), sample KPI improvements, and a short case study.

• “Accessible across India: on-site in Mumbai, Delhi, Bengaluru, Chennai, Pune, and remote support nationwide.”

JSON-LD schema (Organization + Service + FAQPage)

Paste this JSON-LD into your page <head> wrapped in <script type="application/ld+json"> ... </script> and edit the contact URLs/emails to match your site before publishing.

{

 "@context": "https://schema.org",

 "@graph": [

   {

     "@type": "Organization",

     "@id": "https://brandcrafts.com#accredium",

     "name": "Accredium Certifications & Assessment Services",

     "url": "https://accrediumcertifications.com",

     "logo": "https://accrediumcertifications.com/assets/logo.png",

     "sameAs": [

       "https://www.linkedin.com/company/accredium",

       "https://www.facebook.com/accrediumcertifications"

     ],

     "contactPoint": [

       {

         "@type": "ContactPoint",

         "telephone": "+91-XXXXXXXXXX",

         "contactType": "sales",

         "areaServed": "IN"

       }

     ],

     "description": "Accredium provides ISO/IEC 20000-1:2018 implementation, consultancy and certification assistance for IT service providers, cloud vendors and managed service providers across India."

   },

   {

     "@type": "Service",

     "@id": "https://accrediumcertifications.com/services/iso-20000",

     "name": "ISO/IEC 20000-1:2018 Certification Assistance",

     "serviceType": "ISO/IEC 20000-1 implementation and certification",

     "provider": {

       "@id": "https://brandcrafts.com#accredium"

     },

     "areaServed": {

       "@type": "Country",

       "name": "India"

     },

     "description": "Accredium offers gap analysis, documentation, training, internal audit and certification audit support for ISO/IEC 20000-1:2018 (IT Service Management)."

   },

   {

     "@type": "FAQPage",

     "mainEntity": [

       {

         "@type": "Question",

         "name": "Is ISO/IEC 20000-1:2018 suitable for small IT firms?",

         "acceptedAnswer": {

           "@type": "Answer",

           "text": "Yes. ISO/IEC 20000-1:2018 is scalable — Accredium helps small and medium IT firms implement an SMS that fits their size and scope."

         }

       },

       {

         "@type": "Question",

         "name": "How long does it take to get certified?",

         "acceptedAnswer": {

           "@type": "Answer",

           "text": "Implementation timelines vary; small organisations may be ready in 3-6 months, larger or multi-site organisations in 6-12 months. Accredium gives a project timeline after the readiness assessment."

         }

       },

       {

         "@type": "Question",

         "name": "Can ISO/IEC 20000-1 be integrated with ISO 27001?",

         "acceptedAnswer": {

           "@type": "Answer",

           "text": "Yes. The 2018 version uses the ISO high-level structure making integration easier; Accredium provides combined documentation and controls for multi-standard integration."

         }

       }

     ]

   }

 ]

}

 

Citations / Sources (authoritative references used)

• ISO standard page: ISO/IEC 20000-1:2018 — description and scope. (ISO)

• Microsoft / Azure compliance summary showing ISO/IEC 20000-1 usage for cloud services. (Microsoft Learn)

• Advisera / guidance on ISO 20000:2018 structure (HLS) and clause mapping.

• DNV / NQA / certification bodies — benefits and business value statements for ISO 20000

• Accredium (example company page referencing IAF accredited certificates and client outcomes). (Accredium Certifications & Assessments)

If you’d like, I can now:

• Turn this into a short landing page (single-scroll page with section anchors and microcopy for each CTA), or

• Produce 3 variants of the hero headline & meta title for A/B testing, or

• Create the HTML + CSS snippet for the page (ready to drop into your CMS), or

• Draft the first blog from the blog ideas list (600–900 words, SEO-optimized) — tell me which idea you want first.

Which of these should I do next?